Customer information 23.03.2020
We continue to serve you!
To ensure this, we kindly ask you to observe the following measures which will be implemented in all NATURATA stores as from today:
- Daily store closure from 13.00 – 14.00: this time will be used for your own safety and for that of our employees. They will clean, sanitize and fill up the shelves, place new orders and maybe find time for a little break.
- Security guard for regulating access to the store, if necessary : in compliance with the decree implemented by the Ministry of Health, this measure helps maintain the new separation rules and ensure social distancing between customers.
- Purchasing aid for vulnerable persons: those who are infected, susceptible to infection or high-risk patients, are urged to stay at home. In accordance with their motto "Bonne action - Coronavirus", the Lëtzebuerger Guiden a Scouten offer assistance and will do your shopping. For further information, contact data of local sections and FAQ, please consult www.lgs.lu
FNEL Scouts have also promised to do your shoppings. To organise this, please call 27 400 496 or mail to firstname.lastname@example.org (7/7 from 9.00 – 17.00)
In addition, the government has set up an online shop for especially vulnerable people for buying basic products for daily needs. Those affected can find it at corona.letzshop.lu
- Returnable empties : for the time being, we can no longer ensure NATURATA-wide acceptance of empty bottles and other refundable containers. This has nothing to do with hygienic questions, but is due to logistic reasons, as we want to pool all resources to serve our customers, place replenishment orders, sanitize and fill up empty shelves. However, NATURATA stores can at their discretion employ their manpower for this task. So before taking your empties back to one of our stores, please inquire whether they can be accepted.
- Drugstore products / household goods / cleaning and care products : our specialist retailer NATURATA Beauty & Culture in Munsbach is open to the public as usual, but will introduce one hour’s break from 13.00 – 14.00 as from today.
- Restaurant / Café / Bistros : in line with the currently valid regulation, NATURATA Bio Resto & Café in Munsbach and all other NATURATA Bistros will remain closed until new order.
- NATURATA Marnach closed on Sundays: for organisational reasons, our shop in the Nordstrooss Shopping Mile is currently closed on Sundays. The other opening hours will remain the same - including the newly introduced lunch break from 13:00 - 14:00.
NATURATA management board